Jun 20 07 · legal

When Consumers Strike Back (0)

I was reading Ars Technica today when I came across an interesting read, “Users strike back against corporate customer service.” The article made references to several legal proceedings that have taken place this month.

“First up is California’s Dennis Sheehan, who received a Gateway desktop computer with a monitor malfunction. Because the monitor did not properly display graphics, Sheehan says that he was never presented with Gateway’s onscreen EULA that shows up on first boot. That agreement says customer problems won’t be handled by the court system but by arbitration. (more…)

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